What does a truly ‘smart’ hotel room look like?


Ruckus Wireless is one networking vendor that has a vision for what a smart hotel room actually looks like.

Ruckus product marketing director Scott Heinlein describes an experience that is possible right now, using technologies that the vendor can support.

Heinlein says, “Imagine your guest walks into the hotel, and their device with the hotel app installed automatically connects to the hotel Wi-Fi network. Through location-based services, the network knows they’ve arrived, and the guest is automatically assigned their room and sends a notification of the room number to their device.

“While they are walking to the room, the room is busy preparing itself based on the guest preferences. The TV is turned on and tuned to the appropriate channel or app, or their favourite music and artist is streaming,” Heinlein continues.

“They can relax and finish the movie they had been watching at home while enjoying the room service meal ordered in advance. And with reliable LTE mobile access available everywhere on the hotel property, they can quickly take a business call with no frustrating dead zones.”

While this scenario paints a nice picture of what could be possible leveraging a world-class IoT network, the possibilities don’t stop there.

There are a number of other ideas hotels could implement including;

Guest convenience with digital keys
Ruckus partner ASSA ABLOY lets hotel guests use their smartphones as digital keys. Guests can check in with their smart device and choose their preferred room, then the system generates an encrypted digital key that is delivered to their device.

That allows guests to bypass the reception desk on arrival and gain easy, secure access to their room.

Panic button for staff for fast emergency response
Keeping hotel staff and guests safe is a top priority. Another Ruckus partner, Kontakt.io, has created a panic button that can be assigned to staff members or guests to assist management during an emergency.

It gives the capacity to locate employees in real time so personnel can respond more quickly to an emergency.

Guide guests with mobile wayfinding
In large hotels, guests can cut through the confusion by having a digital guide direct them to where they want to go to access facilities.

Send location-based content and offers through push notifications
With personalised communications using IoT beacons and proximity marketing, guests can receive hyper-relevant content and offers based on their location.

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